| SMS: Service Management |
| One App for all
types of customer service that never stops. |
| Customer Demo |
HelpDesk Demo |
Field Service Technician |
ServiceDesk Manager Demo |
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| HelpDesk
Software |
| Help desk software is a centralized
system that manages and tracks user inquiries, incidents, and service
requests, facilitating efficient customer support and issue resolution. |
| For
Customer |
For HelpDesk
Agent |
For Technician |
For ServiceDesk
Manager |
| Manage tickets and everything else in one place |
Create DCM Dynamic Case for each ticket with assign to mutiple
departments |
Empower every agent to delight every customer. Set up Desk to
fit your team perfectly as per skills. |
Get actionable insights into your team's performance through
reports and dashboards. |
| Alternatives:
ZohoDesk, FreshDesk, ZenDesk, HappyFox, Jira |
| FieldService
Software |
| Field service software is a digital solution designed to manage,
coordinate, and optimize the operations of field service Agents, workers and
technicians. It provides Seamless field operations. Memorable service
experiences. |
| For
Customer |
For HelpDesk
Agent |
For Technician |
For ServiceDesk
Manager |
| Gets timely service. Gets Service Reports on job completion and feedback form,job ratings, and signatures. |
Simplify work order management by streamlining the process from
getting requests and sending estimates to scheduling service appointments. |
Help them manage appointments and navigate to the job site.
Enable raising invoices and receive payments on the go. Sent Timely update.
Update Inventory. Do Travel Claims and settle accounts. |
Monitor travel time and timesheets and get notes and photos as
they work. Use scheduled maintenance to set up recurring work orders and
service appointments to create periodic maintenance plans. |
| Alternatives:
ZohoFSM, Jobber, ServiceTitan, ServiceNow, Housecall Pro, D365 Service |
| Chatbot
Software |
| Chatbot software for service is an automated messaging solution that uses
artificial intelligence to simulate human-like interactions and provide
customer support. It also connects to Chat with Live Agent on request. |
| For
Customer |
For HelpDesk
Agent |
For Technician |
For ServiceDesk
Manager |
| Can enter service request via chat |
Helps to auto allocate Agent or Technician via chat |
Helps you keep connected to your customer 24x7 |
It promotes proactive customer engagement and good feel. |
| Alternatives:
ZohoSalesIQ, Krista, LivePerson, Drift, Intercom, Hubspot, Dialogflow, Aivo,
Tidio, Chatfuel, ManyChat |
| KnowledgeBase
Software |
| A knowledge management system is a
system that is designed to facilitate sharing and integrating knowledge. It
acts as a storehouse to collect, organize, analyze, and re-use knowledge that
would otherwise be scattered across the organization. |
| For
Customer |
For HelpDesk
Agent |
For Technician |
For ServiceDesk
Manager |
| Availability
24x7 |
Reduced ticket
volume |
Educated Customer |
Lowered support
costs |
| Training
Material |
Optimized service |
Asks only smart
questions |
Increased
customer retention |
| Improved
CX |
Improved
productivity |
Reduces
convincing time |
Positive
recommendations |
| Alternatives:
Notion, Guru, Clickup, MaintainX, Confluence, Opentext |
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