```html SOFTROBOT AI ERP - EMAIL TO TICKET AI GATEWAY
SOFTROBOT AI ERP - EMAIL TO TICKET AI GATEWAY
Customer Emails | Supplier Emails | Bank Alerts | OCR Attachments | AI Classification | Auto Ticket Generation

Emails Processed Today

14,286

Customer Tickets

3,812

Supplier Tickets

5,196

Finance Tickets

2,228

AI OCR Attachments

8,911

Pending Actions

421

AI Email Parsing & Ticket Generation Queue

EMAIL TIME FROM CATEGORY EMAIL SUBJECT AI IDENTIFIED DOCUMENT PROJECT / PARTY AUTO GENERATED TICKET DEPARTMENT PRIORITY STATUS
08:42 AM purchase@metroinfra.com CUSTOMER RFQ FOR HVAC SYSTEM - TERMINAL 2 RFQ + BOQ + Drawings Airport HVAC CREATE SALES ENQUIRY TICKET SALES HIGH OPEN
08:58 AM projects@oilrefinery.com CUSTOMER UPDATED PROJECT DELIVERY DATES PROJECT ITEM ATP DATES Refinery Project UPDATE ATP SCHEDULER TICKET PROJECT PLANNING HIGH PROCESSING
09:12 AM vendor@steelworld.in SUPPLIER PO ACKNOWLEDGEMENT WITH DELIVERY DATE PO ACK + ATP Steel World Pvt Ltd PROCUREMENT FOLLOWUP TICKET PURCHASE HIGH OPEN
09:36 AM dispatch@copperhouse.in SUPPLIER LR COPY & EWAY BILL ATTACHED LR + EWAY BILL Metro Rail Package A INWARD MATERIAL TRACKING TICKET STORE MEDIUM READY
10:05 AM alerts@bank.com BANK CREDIT ALERT INR 28,50,000 BANK RECEIPT Customer Collection CUSTOMER RECEIPT ACCOUNTING TICKET FINANCE HIGH COMPLETED
10:44 AM accounts@supplier.in SUPPLIER PAYMENT FOLLOW-UP AGAINST INV-8821 PAYMENT REMINDER Electrical Vendor PAYABLE ESCALATION TICKET FINANCE HIGH OPEN
11:15 AM admin@client.com CUSTOMER ADVANCE PAYMENT RELEASE DETAILS PAYMENT ADVICE Solar EPC ADVANCE RECEIPT TICKET FINANCE HIGH APPROVED
11:48 AM sales@pumptech.in SUPPLIER UPDATED PRODUCT PRICE LIST PRODUCT CATALOG + RATE LIST PumpTech Industries ITEM RATE UPDATE TICKET PURCHASE LOW QUEUED
12:25 PM tender@government.in CUSTOMER NEW TENDER NOTICE FOR HVAC WORK TENDER DOCUMENT Government Hospital TENDER SUBMISSION TICKET BD TEAM HIGH OPEN
01:15 PM alerts@bank.com BANK DEBIT ALERT INR 12,85,000 PAYMENT CONFIRMATION Vendor Payment PAYMENT ACCOUNTING TICKET FINANCE MEDIUM COMPLETED
02:05 PM qa@vendor.in SUPPLIER TQ RESPONSE WITH TEST CERTIFICATES TQ/TR/TA DOCUMENTS Mechanical Package QA APPROVAL TICKET QUALITY MEDIUM OPEN
02:48 PM accounts@customer.com CUSTOMER PLEASE SHARE PROFORMA FOR RELEASE PAYMENT REQUEST Warehouse Project PROFORMA GENERATION TICKET ACCOUNTS HIGH OPEN

AI EMAIL TO TICKET ENGINE LOGIC

1. Customer Email AI Classification

AI automatically identifies:
  • Lead / Enquiry
  • RFQ / Tender
  • Purchase Order
  • BBU / BOQ
  • Project Item Delivery Dates
  • Payment Advice
  • Complaint / Escalation
  • Drawing / Technical Clarification
Then generates ERP tickets automatically.
2. Supplier Email AI Classification

AI automatically identifies:
  • Vendor Registration
  • Quotation
  • TQ / TR / TA
  • Product Catalogue
  • Price List
  • PO Acknowledgement
  • ATP Delivery Dates
  • LR / EWAY BILL
  • Supplier Invoice
  • Payment Follow-up
3. Bank Email AI Classification

AI automatically parses:
  • Credit Alerts
  • Debit Alerts
  • Bank Statements
  • RTGS / NEFT Receipts
  • Cheque Clearance
  • LC / BG Updates
  • EMI Notifications
and creates finance workflow tickets.
4. AI OCR Attachment Reading

AI OCR extracts data from:
  • PDF Attachments
  • Scanned Quotations
  • Invoices
  • BOQ Sheets
  • Drawings
  • Delivery Challans
  • GST Documents
  • Bank Statements
5. Auto Department Routing

Tickets automatically routed to:
  • Sales
  • Planning
  • Purchase
  • Finance
  • Projects
  • QA/QC
  • Store
  • Dispatch
  • Management
6. AI Ticket Prioritization

Priority calculated based on:
  • Payment Amount
  • Project Delay Impact
  • Customer Rating
  • ATP Dates
  • Vendor Criticality
  • Escalation Level
7. ERP Integration Flow

EMAIL → AI OCR → DOCUMENT CLASSIFICATION → ERP TABLE UPDATE → TICKET GENERATION → TASK ASSIGNMENT → FOLLOW-UP → ESCALATION

ERP SQL Email Ticket Generator Logic


IF EMAIL.SUBJECT CONTAINS 'RFQ'
BEGIN
    CREATE SALES ENQUIRY TICKET
END

IF EMAIL.SUBJECT CONTAINS 'PO'
BEGIN
    CREATE ORDER PROCESSING TICKET
END

IF ATTACHMENT = 'EWAY BILL'
BEGIN
    CREATE MATERIAL TRACKING TICKET
END

IF EMAIL FROM BANK
BEGIN
    CREATE FINANCE ACCOUNTING TICKET
END

IF EMAIL.SUBJECT CONTAINS 'PAYMENT FOLLOWUP'
BEGIN
    CREATE PAYMENT ESCALATION TICKET
END

IF EMAIL.CONTAINS ATP DATE
BEGIN
    UPDATE PROJECT ATP TABLE
    GENERATE PROJECT ALERT TICKET
END

SCHEDULER:
    RUN EVERY 2 MINUTES

AI Email Workflow Engine


OUTLOOK / GMAIL / OFFICE365
            ↓
EMAIL FETCHER
            ↓
AI NLP ANALYSIS
            ↓
OCR DOCUMENT EXTRACTION
            ↓
DOCUMENT TYPE IDENTIFICATION
            ↓
ERP MASTER VALIDATION
            ↓
AUTO TICKET CREATION
            ↓
WORKFLOW ASSIGNMENT
            ↓
REMINDER & ESCALATION
            ↓
ERP TRANSACTION CREATION
SOFTROBOT AI ERP | AI EMAIL GATEWAY | OCR + NLP + Workflow Automation Engine