MobileERP SRM : SLA-Contracts>Customer Service: Chatbot Call/IoT Call >Service HelpDesk > Technician Field Service / Service Invoice
See how SRM-Service Helpdesk works

Plan

Service Call Received

Do

WorkOrder for Call Created

Allot

Call Alloted to available Technician

Act

Technician gets the Ticket


Plan
Do
Allot
Act
SRM-Service Resource Management

Implementation work for SRM Managers

TEAM

Suppliers

Stores

Technicians

RepairShops

ServiceDesk

Customers

TARGETS

Resolve customer issues quickly

Predict, detect, and resolve quickly

Dispatch technicians where needed most.

Enhances tools & inventory management,

Minimise failures, repairs and returns

Develop eltie team of skilled experts

GOALS

Ensure a first-time fix

Solve before customers even know

Give exceptional on-site customer experiences

Empowering Agents & Technicians

Reduce service costs

Workforce safety

ACTIONS

Service Contract SLA

Service Call Ticket

Call allotment to Technician

WorkOrder to issue inventory

Technician Call Respond

Customer Feedback and Rating


What We Offer

Simplify

1. Service Delivery
2. Technician working
3. Service Desk working
4. Customer Feedback
5. Customer Self Service

Automate

1. Technician Scheduling
2. Service via chatbot
3. Technician Routing
4. Technician Claims
5. Technician Budgets

Control

1. Service Delays
2. Technician
3. Service Desk
4. Service Delivery
5. Service Quality

Eliminate

1. Process bottlenecks
2. Repair/Replace Work
3. Delays in Delivery
4. Customer Complains
5. Customers Rejects