MobileERP IT Department/Companies: CRM> Project> Service>Purchase>Asset>Maintenance>HR>Accounts

Information Technology Management System

It is observed that most IT Managers are just IT Procurement persons or just co-ordinators to IT Vendors in case of problems. They do not understand or do their actual work. Companies Directors and CEOs do not know what and which work to take from this IT Managers or IT Teams. MobileERP Provides software and knowledge on what work to get out of inhouse IT Team. If you are running a IT Company, this software helps you to deliver best IT Products and Services to your clients with best managed IT Team.

ITSM Service HelpDesk

Respond Support Tickets
Incident Management
Asset Management
Service Catalogue
Workflow Automator

ERP Implementation Customization

Requirement Study
Data Migration

PCMM Implementation

Follow PCMMI Practices
Set Process Area Goals
Define Process Areas
Get Maturity Levels
Increase Capabilities

CMMI Implementation

Set Org. Policies
Plan the Process
Provide Resources
Assign Responsibility
Train, Monitor & Control


IT Manager

Hardware Team

Software Team

IT/ERP Users


Best Support

Fast Service

Right Procurement

Right Usage



Develop Human Asset

Develop IT Assets

Ensure Usage






Management of IT Services via Service or Support Help Desk as follows:

What is IT Department?

IT Department is usually overseen by the chief information officer (CIO) or chief technology officer (CTO). The department that is responsible for architecting and managing the systems is sometimes known as management information systems (MIS), information systems (IS) or IT infrastructure and operations(ITIL). IT Department is responsible for implementing ITSM, AGILE, SCRUM, ERP, PCMM and CMMi Systems in your organization. Get good consultant to implement it properly in your company today...

What is ITSM?

In a nutshell, ITSM (IT Service Management) is the set of systems and processes organizations use to improve the way IT is used.
What this means? ITSM is much more than just your IT department meeting its goals. Unlike traditional IT management approaches, it isn’t about technologies themselves. It’s not about how you develop, deliver or maintain hardware and software. ITSM is about providing well-organized IT services.

Best thing today is to implement Agile Service Management. But how?.

1.Involve your customers in designing your processes and services.
2.When releasing a new product, release a basic solution to a small test audience and iterate based on their feedback.
3.Aim for simplicity in your processes, remove steps that have no value for your customer.
4.Allow your team to deviate from the default process when it results in a better solution.

Another Best method today is to implement Scrum in Service Management.

Scrum is the most widely adopted framework to implement an agile way of working. Just like the Agile Manifesto, the Scrum framework was first created for software development, and is now also used in other fields as well.
Scrum works with small, self-managing, multidisciplinary teams of 3 to 9 people. A Scrum team delivers a new or improved product within one ‘sprint’, a period of 1 to 4 weeks. At the end of the sprint, the team shows the product to the stakeholders, and, when necessary, uses the feedback to make improvements in the next sprint. The goal of short sprints and regular feedback is to make sure you can quickly respond to customer feedback and changing circumstances.


User raises ticket

Use Service Catalogues

Search Knowlegdebase

Use Service Chatbot

Call Service HelpDesk

User Tracks via Portal


Helpdesk assign ticket

Assign to SLAs, Asset

Assign to Problem

Approve Problem

Create Incident

Track/Close Problem


Solution Team assign Incident

Link Issues

Find Solution

Approve Solution

Create Change CRD

Track/Close Incident


Development Team assign Change

Set Change Team

Set Change Steps

Approve Changes

Create Knowledgebase

Track/Close Changes


Admin defines Problems

Track Problem logging

Rootcause investigation

Problem Solutions


Admin defines Assets

Asset Discovery

Asset Tracking

Asset Reviews


Admin defines Risks

Define Risks

Track Risks

Review Risks


Admin defines Knowedge

Create Knowledgebase

Create Service Catalogues

Update Service Chatbots

Service Helpdesk

ERP Support

Server Support

Infrastructure Support

Facilities Support

Maintenance Support

SLA, Accounting & Billing

HR & Legal Support

Service Catalogue

Requirement Study

User Autorization

Software Installation

Data Migration

Error Correction

Software Development

Application Access

SelfHelp Search

Staff accounts & access

How to access email

Setup VPN Cloud Access

Login does not work

Screen or systems hang

Show all problems faced

Problems in installation

Service Chatbots

Hardware Related

Software Related

Access Related

Asset Related

Problems Related

SLAs Related

Field Service


Recently Created Issues

Resolution Time Report

Time Since Issue Report


User Workload Report

Version Workload Report

Asset Workload Report


Time Tracking Report

Project Kanban Status

Created vs Resolved


Project Backlogs

Project Control Charts

Cumulative Flow Diagrams


PERT/CPM Planning

Progress Report

Project Costing


Burndown/Burnup charts

Sprint Reports

Version Reports


Responsibility Matrix

Workforce Competencies

Organization Performance


Process Improvement Matrix

Process Usage Matrix

Process Capability Matrix

What is Kanban based Ticket Support System or Issue or Request or Service Call Management?

Kanban is a non-disruptive evolutionary change management system. This means that the existing process is improved in small steps. By implementing many minor changes (rather than a large one), the risk to the overall system is reduced. The evolutionary approach of Kanban leads to low or no resistance in the team and the stakeholders involved.With Kanban methodology you can control process, people and deliverables on one single dashboard. Every Support or Service Request becomes Kanban Ticket or Card which is then reminded to stakeholders and progress is monitored and measured.

What is Incident Management?

You’re in early today, and you need to prepare for an important meeting. But the printer is broken. It’s some kind of paper jam again. These kinds of incidents can disrupt your organization’s core business if they’re not handled properly. But that’s what Incident Management is for. It helps you fix disruptions, so you and your organization’s other callers get the help they need as soon as possible. Synonyms for incident management are: ticketing management, call management or request management. Incidents are logged, and the process of solving them is recorded. Have you helped the caller of the incident? Then the incident can be resolved and closed.

How is an incident different from a change or problem?

An incident concerns a brief disruption to one of your organization’s (IT) services. But a change or problem is bigger than that. In ITSM, a change concerns activities such as replacing someone’s workstation (a simple change). Or even replacing a whole department’s workstations (an extensive change).
In ITSM, a problem is used to register recurring disruptions to your IT infrastructure. For instance, if one printer breaks down every week, it’s no longer efficient to fix it every week. In that case, it’s better to register a problem in your ITSM tool and find the underlying cause.

What is IT Change Management?

IT Change Management is an IT Service Management (ITSM) process that makes it easier for your organization to roll out change requests to your IT infrastructure. How exactly? It helps your organization to request, prioritize, authorize, approve, schedule and implement any changes. Whether the change is complex or simple, a good IT Change Management process helps you to control risk and keep disruptions to your services to a minimum.

What is Knowledge Management?

Knowledge management means collecting, creating and managing all of the knowledge within your organization in a knowledge base and sharing it with your co-workers. Think manuals, documentation, FAQ and step-by-step plans. Service organizations can benefit greatly from knowledge management. When done right, it helps them spend less time on recurring calls, get happier customers, get new employees up to speed faster and make work more fun.
One of the best examples of successful knowledge management? Wikipedia. The online encyclopedia is basically one gigantic knowledge base with over 40 million articles, that can be easily accessed and searched by its customers – you, me and everyone else with an internet connection. New knowledge is contributed daily and existing articles are updated vigorously by an active community.

What is IT Asset Management?

IT Asset Management or ITAM is a set of business processes designed to manage the lifecycle and inventory of an organization’s IT assets. What is an IT asset? This includes all elements of software and hardware that you generally find in a business environment. When properly used, an IT Service Management (ITSM) process helps organizations lower IT costs, reduce IT risk and improve their productivity.
Look at it this way: your organization most likely has an office with desks that are filled with desktops and laptops. And these IT assets are packed with all sorts of applications. These assets, hardware, software, and their licences need to be maintained, updated, repaired, and replaced continuously. Wouldn’t it be a great help if you knew which IT assets your organization has? And had a process in place to keep this information accurate?
For instance, tracking all your laptops and their warranty information can help you with budgeting, planning for replacements and support. And putting all your software licences in a database lets you keep track of when your licences expire.

What is ERP or MobileERP Implementaion and how will you do it as IT Department or IT Company?

Enterprise resource planning (ERP) is a process used by companies to manage and integrate the important parts of their businesses. Many ERP software applications are important to companies because they help them implement resource planning by integrating all of the processes needed to run their companies with a single system. MobileERP is ERP Brand which provides you complete integrated ERP Package in a box so that you do not have to buy and implement different modules from different vendors at high costs.
Implementation of ERP Software, maintaining it and running it is main job of IT Department or IT COmpanies. A DIY:Do-it-yourself Process of implementing such ERP Software MobileERP is mentioned below:

There are 5 steps in ERP Implementation:

A. Requirement Study, Requirement Freezing and Requirement Management

B. BPR Process Study, Process Freezing and Process Management

C. Data Collection, Preparation, Repairing, Development, Migration and Uploading

D. System Development, Customization and Testing as per Requirement Study and Data Migration

E. User testing, Integration Testing, User Training, Golive preparation and Golive Training

What is P-CMM?

People Capability Maturity Model (short names: People CMM, PCMM, P-CMM) is a maturity framework that focuses on continuously improving the management and development of the human assets of an organization. For IT Companies or IT Department in a company Human Assets with Knowledge called Knowledge Worker is most important Assets. There are 5 Levels of Maturity and you can get ceritification for your company or department to prove your company IT Capability. Just buying costly branded software is not enough to increase company reputation.

What is CMMI?

Capability Maturity Model Integration (CMMI) is a process level improvement training and appraisal program. Administered by the CMMI Institute, a subsidiary of ISACA, it was developed at Carnegie Mellon University (CMU). It is required by many U.S. Government contracts, especially in software development. CMU claims CMMI can be used to guide process improvement across a project, division, or an entire organization. CMMI defines the following maturity levels for processes: Initial, Managed, Defined, Quantitatively Managed, and Optimizing. Version 2.0 was published in 2018 (Version 1.3 was published in 2010, and is the reference model for the remaining information in this wiki article). CMMI is registered in the U.S. Patent and Trademark Office by CMU. There are 5 Levels of Maturity and you can get ceritification for your company or department to prove your company IT Capability. Just buying costly branded software is not enough to increase company reputation.

How can I convert my IT Investments from Liability to Asset?

You can join our Royalty based MLM-Multi Level Marketing Program to convert your IT Investment from Liabaility to an Asset. Following things explains it in more details...

What strategic objectives I will achieve with MobileERP Implementation?